https://blog.terakedis.dev/tags/cross-team-coordination/ Recent content in Cross-Team-Coordination on Robert Terakedis Hugo en Copyright © Robert Terakedis; all rights reserved. Mon, 10 Feb 2025 00:00:00 +0000 https://blog.terakedis.dev/post/when-the-workflow-is-the-bug/ Mon, 10 Feb 2025 00:00:00 +0000 https://blog.terakedis.dev/post/when-the-workflow-is-the-bug/ <p>I was asked to help figure out how we could be more proactive in notifying customers of changes. My first thought: &quot;We already have a release process - we just need to layer communication on top.&quot; Turns out it was more complicated. The problem was that multiple teams (engineering, product management, and customer support) needed to coordinate on <em>infrastructure and operational changes</em> (changes outside the normal software development cycle), but there was no consistent, repeatable process to make that happen. Worse, customers were finding out about changes before anyone inside had a plan to notify them.</p>